Silverlink Automated Voice Services (SAVS) platform is the most robust rapid development platform for proactive automated calls. SAVS enables healthcare enterprises to drive high impact results through personalized communications to thousands of customers at a time. SAVS delivers a highly personalized and appealing recipient experience while dramatically improving the results of your communications programs. Delivered through an ASP model and designed with non-technical users in mind, SAVS makes it easy to design, deploy, and monitor call programs.
Key SAVS features include:
- Data collection
- Advanced speech recognition and text to speech capabilities
- Unique online management
- Unlimited call personalization
- HIPAA compliance including multi-tiered recipient authentication
- Transfers to call center or specific health coaches
- Anonymous caller look up for inbound call programs
- Multi-lingual capability
- Call center integration
- Call program mid-deployment modification
Silverlink maintains a sophisticated monitoring center to ensure that calls are delivered appropriately and that recipients have the optimal experience. SAVS is equipped with hot fail-over, fault tolerance, and backup system technologies. Our infrastructure is highly reliable with uptime that exceeds 99.9%.
Contact us today to schedule a demonstration of the SAVS platform or to hear an example of our automated call programs.
