Educate
Today your members have more choices, more financial incentives, and more questions than ever before. How will you help them make the right decisions for themselves and their families? Effective education is not about sending more information. Today’s members need the right information at the right time in a digestible and appealing format. Silverlink’s services enable you to reach your customers with the information they need when they need it.
Success Story: Medicare Part D
Problem:
- The customer needed to educate Part D beneficiaries regarding health plan benefits and Part D coverage.
- The customer traditionally used direct mailers to invite Medicare Advantage members to local community meetings to educate on the Part D benefit.
Call Program Process:
- Silverlink delivered calls to the plan’s Medicare Advantage members inviting them to attend an informational session.
- Members were allowed to reserve a seat(s) for the scheduled session.
Results:
- Silverlink produced an attendance rate four times greater than that produced though traditional direct mail means.
Click here to receive a full case study on how Silverlink’s customers are using automated calls to educate their patients and members.
