Collect Data
To optimize administrative and service delivery processes, you need an effective way to collect information from your members. Data is critical to your organization in order to coordinate benefits, manage patients’ health risk and provide optimal care benefits. Sending mail can be frustrating - response rates are low and can take weeks or months to collect. Silverlink’s automated call programs produce response rates that far exceed even the best direct mail efforts and most importantly, you have access to the resulting data in real time.
Success Story: Health Risk Assessment
Problem:
- Medicaid regulations require Health Risk Assessments and the customer’s previous HRA process of using live CSRs was extremely costly.
Call Program Process:
- Recipients in five states were targeted for HRA receipt.
- Silverlink used a total of 15 different call programs to personalize the assessments based on members’ Medicaid eligibility.
Results:
- The customer achieved a 66% reduction in cost compared to the previous CSR process.
Click here to receive a full case study on how Silverlink is helping its customers collect information from their patients and members.
