PBM Operations
For today’s healthcare consumer, the rapidly rising out-of pocket cost for pharmaceuticals is a real source of stress. Co-pays and deductibles are on the increase, coinsurance models are making it hard for members to afford the very high-cost medications and members with chronic disease are facing major challenges in paying for their multi-medication needs.
PBMs offer cost-effective relief for members - but its relief that’s realized only when the member becomes aware of key PBM programs so they act upon them.
Maintenance medications via mail-order, brand-to-generic and brand-to-preferred brand conversion and refill reminder programs that help members maintain compliance are key sources of PBM value to members. Silverlink PBM Solutions will allow you to more effectively interact with your members to make that value real.
Our call programs will enable you to reduce member costs, increase PBM revenues and improve member satisfaction through proactive cost-effective communications. Our PBM Solutions can support direct transfers to your CSRs and help your company with inbound automated capacity by handling overflow traffic with ease. Silverlink’s customizable PBM Solutions are ready to handle any of your Pharmacy Benefit Management challenges.
Here are just a few of the ways PBMs are using Silverlink:
- Retail-to-Mail Migrations
- Brand-to-generic Conversions
- Brand-to-Preferred Brand Conversions
- Formulary Education and Transitions
- Refill Reminders
- Prior Authorization Status
- Pharmacy Compliance
- Lost Patient Win-Backs
- Rx Renewals
- WISMO - Where is My Order? Status
- Emergency Notifications - Drug Recalls
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