Medicaid

With chronic disease on the rise and healthcare costs growing in the midst of funding cuts, Medicaid managed care organizations and states operating Medicaid programs are all seeking ways to innovate. The goals are to serve the beneficiary more effectively by:

• Improving the administration of their benefits.
• Supporting appropriate access to health services.
• Educating on preventive health and lifestyle choices.
• Enabling more effective self-care for those with chronic conditions.
• Driving continuous improvement based on beneficiary feedback.

With the ability to communicate in English or Spanish, Silverlink's human voice automated calls allow Medicaid organizations to reach their members with the information they need for a fraction of the cost of traditional methods.

Here are a few ways Medicaid organizations use Silverlink to achieve extraordinary results in their member communications:

• Welcome Calls/Plan Education
• PCP Selection and Verification
• Preventive Health Outreach (HEDIS reminders, Quality Initiatives)
• General and Disease-Specific Health Risk Assessments (HRAs)
• Disease Management and Case Management Program Enrollment and Recruitment
• Disease/Condition Education
• Rx Adherence Programs
• Appointment Confirmations
• Health Management/DM Outcomes Measurement
• Notifications
• Program Satisfaction Surveys