MCO Operations
Healthcare consumerism is front and center. With members much more involved in managing their own health benefits, the right communication strategies are more critical than ever.
More issues to navigate, more complexity to manage, more choices to make…
Selecting the right plan for my family. Learning how the deductible works. Figuring out how to get my blood pressure and cholesterol meds more cost-effectively every month. Husband’s coverage that my plan needs to know about. Daughter in college - need to let them know she’s still on our policy. Is there really a gym benefit that I can take advantage of?
Silverlink's proactive automated call programs represent the most effective way to reach out to MCO members across a wide range of program areas. They help you deliver great service, contain costs and drive revenue.
Silverlink's MCO Solutions will allow you to take your member communications to new heights of streamlined efficiency, collecting and delivering information simultaneously to enhance your members' health care experience. We currently work with 7 of the top 10 managed care organizations across more than 60 application areas. Our MCO Solutions can also help your company to manage and extend your call center capacity by handling overflow calls via an automated inbound line with ease. Silverlink's customized and tailored programs are ready to handle any of your managed care challenges.
Here are just a few of the ways MCOs are using Silverlink to simplify their administrative operations:
- New Member Welcome
- Health Risk Assessments (HRAs)
- Missing Enrollment Information Outreach
- Plan FAQs (via an inbound solution)
- Member Education and Retention
- Coordination of Benefits (COB) Surveys
- Student Status, Work & Age Verification
- Subrogation and Collection
- Drug Recall Notifications
- Formulary Change
- Member Satisfaction Surveys
Click here to receive our interactive brochure or to hear a demonstration of a human voice call.
