Healthcare companies are under pressure to reduce clinical and administrative costs, while improving service and outcomes. In order to meet their objectives, industry leaders have come to understand the value of proactive, personalized communications with large populations of members, patients, or consumers. The right solution has to work within several significant constraints, including patient data available to health enterprises, technology accessible to the patient, cost, and compliance with regulations, notably HIPAA.
Silverlink Automated Voice Services™ (SAVS) enables healthcare enterprises to create, execute and manage automated, interactive phone calls at a fraction of the cost of traditional call centers. Personalized for the recipients, SAVS uses an Application Service Provider (ASP) model that enables non-technical users to create, execute and measure the effectiveness of call programs directly from their desktops. For the first time, non-technical business managers can engage in cost-effective, outbound calls to clients with better results than call centers, email, postal mail or the internet. There is no more effective way for healthcare enterprises to drive patient behavior or collect patient data.
Delivered via the SAVS platform, Silverlink also offers a full line of Solutions Suites that customers can leverage to address specific business needs. Solution Suites give customers a customizable model based on expert content and program best practices for maximum results. Every Silverlink customer works with a designated Enterprise Service Manager (ESM) who helps design, deploy and manage call programs. Our ESMs have helped our customers deploy tens of thousands of call programs and have healthcare communications expertise that is unmatched in the industry.
This experience also enables Silverlink to offer further insight into how to customers can increase communication impact and business process effectiveness through our Professional Services.
