Press Release

Burlington, MA - Silverlink Communications, the leader in personalized voice solutions for client communication, today announced that HOMELINK®, the managed care division of Van G. Miller & Associates, has implemented SAVS™ (Silverlink Automated Voice Services) to support a new delivery notification program for its customers. Homelink is the largest national network of community-based providers of home medical equipment, IV therapy, orthotics and prosthetics, home health nursing and physical therapy companies. Its more than 4,500 locations serve all 50 states.

HOMELINK is using SAVS to confirm delivery of home medical equipment and receive feedback from patients as to the quality of service provided, including whether patients receiving a delivery were familiar with how to operate the equipment, and if not, whether the technician assisted them.

Dave Kazynski, President of Homelink, commented, “We are always looking for ways to better serve our customers, whose lives are often dependent on the products and services we arrange for. The program allows us to communicate with customers to ensure that equipment has been received, that services were helpful, and assure the quality of support we are providing. Silverlink has given us an effective way to communicate with thousands of customers at a time, and we are planning new ways to utilize Silverlink’s technology.”

Stan Nowak, CEO of Silverlink Communications, said, “HOMELINK is committed to serving its customers with the highest quality of service and recognizes the importance of proactive, interactive communication with its customers. We are pleased that we have been chosen to help the company deliver new ways to communicate and improve customer satisfaction.”

Silverlink Automated Voice Services are designed for healthcare enterprises charged with managing member populations. SAVS uses an application service provider (ASP) model to offer a suite of call program templates that customers set up and run directly from their desktop. Instead of relying on costly and lengthy software design and testing cycles, Silverlink customers use its patent-pending technology to create, modify and execute feature-rich automated call programs – without taxing their IT organizations. With its unique Management Dashboard feature, SAVS offers immediate call program data collection and the ability to modify the call program based on initial results to improve customer response.

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