Press Release

Burlington, MA - Silverlink Communications, the leader in personalized voice solutions for client communication, today announced that Medical Services Company (MSC) has implemented SAVS™ (Silverlink Automated Voice Services) to support a new program for communication with its workers’ compensation customers. Medical Services Company (MSC) is a nationwide leader in the delivery of medical products and pharmacy services to the workers’ compensation industry.

Mitch Freeman, Vice President of Pharmacy Services for MSC, commented, "It’s a priority for us to help leading workers’ compensation insurers, third party administrators and employers to support workers through the processing of their claims and fulfillment of services. Silverlink has given us a cost-effective, efficient way to communicate with thousands of workers at a time. Besides providing the technology and services to reach customers quickly, Silverlink offers a positive, interactive voice experience for our customers. The results have been excellent."

Stan Nowak, CEO of Silverlink Communications, said, "We are delighted to welcome MSC to the ranks of customers who continually find new ways to communicate with healthcare consumers through our voice services. MSC serves the workers’ comp industry with exciting and innovative programs, and we are pleased that they have chosen us for an important service to their customers."

Silverlink Automated Voice Services are designed for healthcare enterprises charged with managing member populations. SAVS is ideal for pharmacy management applications such as compliance monitoring, recruitment support and increasing clinical staff efficiency. SAVS uses an application service provider (ASP) model to offer a suite of call program templates that customers set up and run directly from their desktop. Instead of relying on costly and lengthy software design and testing cycles, Silverlink customers use its patent-pending technology to create, modify and execute feature-rich automated call programs – without taxing their IT organizations. With its unique Management Dashboard feature, SAVS offers immediate call program data collection and the ability to modify the call program based on initial results to improve customer response.

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