Press Release

Marked Momentum Includes 18 Customer Wins, Launch of Next Generation Call Platform and New Partnerships

Burlington, Massachusetts - Silverlink, the leading provider of automated call services for healthcare, today announced strong sales growth and market penetration in 2006. Revenue growth was an impressive 80 percent supported by a broad range of product and customer achievements.

Access to healthcare information is more important than ever for health plan members and patients to help drive decisions, change behaviors and improve outcomes. As a leader in providing HIPAA-compliant, automated and interactive call programs to health plans, Silverlink understands the issues paramount to success in automated calling including personalization, ease of use, and being able to collect data in real-time,. Silverlink’s 30,000 call programs have helped customers reach goals of improving member communications, affecting better health behavior and lowering operational costs

“We are excited about the adoption of automated calling across the healthcare enterprise,” said Stan Nowak, Silverlink’s CEO and President. “Working with seven of the ten largest health plans we have proven ourselves as a communications partner that delivers bottom line results and moves the needle with a scalable, cost effective solution.  As Consumerism drives increased communication with the member we believe that our solutions are uniquely positioned to exceed the dynamic demands of our healthcare customers.”

Silverlink’s considerable achievements in 2006 included:

• Released the next generation of Silverlink Advanced Visual Voice Interface (SAVVI), increasing inbound capabilities such as call center overflow, handling temporary call volume surges and clinical management features;
• Introduced a new Quality and Accreditation (Q&A) Solution Suite to help health plans improve quantifiable measures of their services through HEDIS and NCQA scores;
• Marked customer successes including helping Cariten Senior Health reach out to 30,000 Medicare members with flu shot reminders and education, achieving a 50 percent success rate;
• Worked with customer Human Arc to reach seniors who are both Medicare and Medicaid eligible with information and ability to transfer to a live agent, pursue enrollment in a Medicare Savings Program (MSP) or a Medicare Part D program. The calls were delivered in English and Spanish and results far exceeded anything done via mail or other communications vehicles;
• Partnered with Healthwise, the leading provider of consumer health information to extend the reach of evidence-based information through Silverlink’s personalized and interactive Health and Disease Management calls;
• Partnered with Gorman Health Group to provide Medicare Managed Care plans access to world-class Medicare/Medicaid communication strategies;
• Relocated to new headquarters, tripling in space and building out the company’s world-class network operations center;
• Elected Arthur H. Spiegel III to Silverlink’s Board of Directors bringing his more than 35 years of healthcare expertise to support and strengthen the company’s strategies and direction.

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