Press Release

Burlington, MA - Silverlink Communications, the leader in personalized voice solutions for client communication, today announced that leading workers’ compensation services provider PMSI has implemented Silverlink’s SAVS™ (Silverlink Automated Voice Services) as part of its proactive communications strategy to enhance clinical outcomes for injured and chronically ill workers. PMSI utilizes SAVS to remind home delivery pharmacy patients when it is time to re-order authorized prescriptions so that they maintain the necessary supply of medications and remember to take their medications as prescribed.

PMSI provides pharmacy and medical equipment-related services for over 100,000 injured workers annually remaining the 30-year provider of choice for many of the nation’s top workers' compensation insurance payors, state workers’ compensation funds, employers and third party administrators.

Phil Walls RPh, vice-president of pharmacy and clinical services for PMSI, said, "Education is essential to ensuring that patients take medications properly for the full therapeutic benefit. Through the Silverlink program, the PMSI pharmacy can personally and cost-effectively reach 100% of patients to maintain that critical communication. PMSI is dedicated to continually implementing new and innovative service solutions that enable our payor clients to deliver quality care to their injured workers while controlling costs. Silverlink adds yet another dimension to our focus and ability at PMSI to improve patient compliance as well as health care outcomes—two factors that result in real and enhanced savings for our clients."

Silverlink Automated Voice Services is designed for healthcare enterprises charged with managing member populations. SAVS is ideal for pharmacy management applications such as refill reminders, retail to mail conversions, and formulary changes. SAVS uses an application service provider (ASP) model to offer a suite of call program templates that customers set up and run directly from their desktop. Instead of relying on costly and lengthy software design and testing cycles, Silverlink customers use its patent-pending technology to create, modify and execute feature-rich automated call programs – without taxing their IT organizations. With its unique Management Dashboard feature, SAVS offers immediate call program data collection and the ability to modify the call program based on initial results to improve customer response.

Stan Nowak, CEO of Silverlink Communications, said, "We’re privileged to work with PMSI in the important work of helping to improve patient compliance with prescriptions. At least half of those taking prescriptions take them incorrectly, including failing to refill them, and we’re pleased that communication through interactive voice programs is having such a positive effect for PMSI customers."

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