Silverlink Webinars
Health & Disease Management
Uncovering Depression in the Chronically Ill and Moving From Diagnosis to Treatment for Immediate ROI and Increased HEDIS Scores
Tuesday, March 20 & Thursday, April 5 2:00-3:00 PM ET
Presented by Craig Wiese, PhD, Clinical Psychologist, Center for Cognitive Therapy
Depression is one of the biggest factors impacting compliance to treatment protocols among the chronically ill. Craig Wiese will discuss the use of a simple set of questions to help identify those most likely to benefit from treatment of depression and suggest ways to script the interaction health coaches use when responding to a positive depression score. The session will also explore ways to use interactive automated calls to:
- Conduct the brief depression screen
- Reach out to members to encourage medication compliance after being prescribed depression medication
- Collect data on reasons for noncompliance that can support future DM program outreach
Click here to request a copy of this complimentary Webinar
Creative Outreach Solutions Supporting Diabetes Self-Care
Tuesday, Feb. 6 & Thursday, March 1 2:00-3:00 ET
Presented by Steve Schneider, MD, Chief Medical Officer, Healthwise
Plans and DM companies are being asked to both extend their reach and increase their efficiency as the population they're called to serve grows larger - and this challenge is probably largest for those who support members with diabetes. Consumer-friendly evidence-based advice and reminders are critical to enable the self-care practices that promote best possible outcomes.
Hear how Healthwise's "plain language" and Silverlink's multi-call framework can speak to members with diabetes through call programs that support:
- Lifestyle management education and data collection on evidence - based clinical indicators
- Appropriate testing consistent with HEDIS Guidelines for Comprehensive Diabetes Care
- Medication Compliance as a key clinical indicator
Click here to request a copy of this complimentary Webinar
Increasing the Effectiveness of DM Engagement Using the Wisdom of Behavioral Health
Thursday, Jan. 25 & Tuesday, Feb. 20 2:00-3:00 PM ET
Presented by Craig Wiese, PhD, Clinical Psychologist, Center for Cognitive Therapy
Successfully welcoming and engaging members into Disease Management programs can be the toughest road for health plans and DM organizations. Behavioral Health strategies that motivate participatory engagement are key - but it takes more than a friendly voice and the right script.
Learn about high-impact automated outreach through Silverlink as a way to play smarter, rather than harder to:
- Authenticate contact data, validate coverage and discover the best time to call all in less than a minute
- Maximize buy-in and acceptance of health coaching
- Deploy the right clinical resources for the right calls at the right time
Click here to request a copy of this complimentary Webinar
