The ability to send the right information to the right people at the right time in digestible increments and in an appealing format has never been more important for healthcare than it is today. Consumerism, the driving trend in the industry, is giving individuals more choice in managing their healthcare. As these consumers take on more responsibility - and risk - they require access to information so that they can make the best decisions for themselves and their families.
Silverlink provides services and technology that enable healthcare companies to affordably and effectively interact with patients and members in their homes. Silverlink's automated calls give healthcare enterprises the power to proactively communicate with thousands of customers at a time and can be used to educate members (a valuable customer satisfaction tool), collect information (critical for effective member management), and drive behavior (important for driving revenue and helping improve clinical outcomes).
Silverlink calls are dramatically more effective than letters, e-mail or the web and more affordable than calls made by live agents. Flexibility and ease-of-use allow our customers to deploy calls in a matter of hours. Silverlink drastically reduces the cost of communicating with clients while improving financial results and customer care.
Using Silverlink calls to proactively interact with patients and members, healthcare companies are earning customer loyalty and trust. Companies using Silverlink's calls as part of a communication strategy are differentiating themselves as leaders in the consumer-driven healthcare industry.
